Churn Analytics 101
Every cancellation can (and should) tell you something about your company's process, product or people.
Covering the following at a high level:
- What is churn? Defining churn for your company
- What does churn mean?
- What churn is actionable, what isn't?
And then a deeper dive around:
- Qualitative vs. quantitative data
- How to extract meaningful insights from qualitative data
- How to map and analyze this data
- How to communicate this data to stakeholders who can do things with it
Looking to make it an interactive session, whigh participation and real, live examples to workshop through.